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Frequently asked questions

Covid-19 Information

Nothing is more important to us than the safety and well-being of our customers and employees - we’re doing everything that we can to help minimise the spread of Covid-19. We are following government and public health advice in the countries in which we operate. In some cases this may require amended store opening hours, as well as shop and office closures. Our priority is to look after our teams and customers as best we can in these scenarios.

OUR CUSTOMERS

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

OUR STORES

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

DISTRIBUTION CENTRES AND OFFICES

You can contact us through our contact page! We will be happy to assist you.

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OUR ACTIONS

You can contact us through our contact page! We will be happy to assist you.

Popular Questions

CAN I RETURN MY STORE PURCHASE TO THE DISTRIBUTION CENTRE?

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DO YOU OFFER A PRICE ADJUSTMENT?

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CAN I RETURN MY ONLINE ORDER TO A STORE?

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I HAVE AN ISSUE WITH MY DELIVERY OR RETURN, WHAT CAN I DO?

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DO YOU PERSONALISE GIFT CARDS OR OFFER A GIFT WRAP SERVICE?

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WHY IS MY COUNTRY NOT AVAILABLE AS A SHIPPING DESTINATION?

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FAQs

DELIVERY

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RETURNS

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ONLINE ORDERING

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DELIVERY & RETURNS ISSUES

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ALLSAINTS APP

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PAYMENTS & GIFT CARDS

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Accessibility Statement

OUR COMMITMENT TO ACCESSIBILITY

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STORE ACCESSIBILITY

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